Operating Regulations

Wait List: Due to limitations on the availability of funding, the Missouri Division of Mental Retardation (MRDD) is unable to immediately provide services to all individuals with disabilities. Persons will be served based on priority of need as defined by the utilization review process. This process was developed to ensure fairness among all consumers and families. Additional waiting list Information may be found at http://www.dmh.mo.gov/mrdd/issues/waitlist/waitlist.htm.

Utilization Review Process: The purpose of the Utilization Review Process is to:

• Ensure quality services are fair and consistent statewide.
• Ensure that the plan reflects the individual's needs.
• Ensure levels of service are defined and documented within the outcomes of the plan.
• Ensure plans meet all local, state, and federal requirements.
• Ensure accountability of Public Funds.

Client Rights: Abuse and Neglect

Please click here to view a Missouri Department of Mental Health fact sheet that describes the prescribed procedures for reporting, investigating and processing of reports and complaints of abuse, neglect, and misuse of client funds/property of Department of Mental Health consumers in a residential facility.

Quality Assurance

Quality Assurance: This is an ongoing process to ensure the health and safety of persons supported by the Division, as well as promote the outcomes in the Missouri Quality Outcomes Discussion Guide. The Missouri Quality Outcomes Discussion Guide describes a collection of positive outcomes identified by people with disabilities, family members and friends and is a tool designed to assist the service delivery network to put these desired concepts into practice.

Directive 3.020: Service Monitoring

Directive 3.030: Death Reporting Process

Directive 3.050: Complaints Response

Directive 4.050: Individualized Planning Requirements and Person Centered Planning Guidelines

Directive 5.060: Enrollment of New Providers

Directive 5.070: Fiscal Review

Program Implementation

Directive 4.010: Applied Behavior Analysis

Directive 4.060: Individualized Plan Requirements and Quality Assurance Review

Directive 4.070: Event Report Process

Administration

Directive 5.010: Administrative Transfer Policy

Directive 5.020: Criteria for Home and Community Based Waiver Slot Assignment

Transition from Habilitation Centers

The Division has developed a process to help promote community service expansion to meet the needs of habilitation center consumers requesting community services and to serve those consumers living in the community at the threshold of requiring habilitation center services. The individual's interdisciplinary team or the Regional Center Director must agree the individual could be served successfully in the community and the consumer and guardian support the decision to pursue community service options.